{"id":4218,"date":"2026-02-21T14:50:53","date_gmt":"2026-02-21T20:50:53","guid":{"rendered":"https:\/\/www.zoomshift.com\/blog\/?p=4218"},"modified":"2026-04-02T02:56:47","modified_gmt":"2026-04-02T07:56:47","slug":"call-center-attendance-policy","status":"publish","type":"post","link":"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/","title":{"rendered":"How to Create a Call Center Attendance Policy"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_36_1 counter-flat ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<span class=\"ez-toc-title-toggle\"><a class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" style=\"display: none;\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/#what-is-a-call-center-attendance-policy\" title=\"What Is a Call Center Attendance Policy?\">What Is a Call Center Attendance Policy?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/#4-steps-to-creating-a-call-center-attendance-policy\" title=\"4 Steps to Creating a Call Center Attendance Policy\">4 Steps to Creating a Call Center Attendance Policy<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/#how-zoomshift-can-help\" title=\"How ZoomShift Can Help\">How ZoomShift Can Help<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/#key-takeaways\" title=\"Key Takeaways\">Key Takeaways<\/a><\/li><\/ul><\/nav><\/div>\n<section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-(--header-height)\" dir=\"auto\" data-turn-id=\"1df743f7-9c89-4554-97ce-f8c8f49b5aba\" data-testid=\"conversation-turn-457\" data-scroll-anchor=\"false\" data-turn=\"user\"><\/section>\n<section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-69c52786-2664-8385-a38a-7fb72cd4b86e-31\" data-testid=\"conversation-turn-458\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex max-w-full flex-col gap-4 grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"f6fc02cb-2c46-4a59-9171-1360b0b8d04c\" data-message-model-slug=\"gpt-5-3\" data-turn-start-message=\"true\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\n<div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\">\n<p data-start=\"0\" data-end=\"173\">Call centers play a critical role in many organizations, handling everything from customer support to technical assistance and helping ensure a positive customer experience.<\/p>\n<p data-start=\"175\" data-end=\"336\">For a call center to operate effectively, it needs consistent staffing \u2014 and reliable attendance from its team. However, maintaining attendance can be a challenge. In this guide, we\u2019ll walk you through how to create a call center attendance policy that keeps your operation fully staffed and running smoothly in 2026.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<h2><span class=\"ez-toc-section\" id=\"what-is-a-call-center-attendance-policy\"><\/span>What Is a Call Center Attendance Policy?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A call center attendance policy is just what it sounds like: a policy, typically a document, that states what type of attendance is expected and how different issues regarding attendance at a call center will be handled. Typically, this includes:<\/p>\n<ul>\n<li>Expected attendance<\/li>\n<li>Tardiness\/being late<\/li>\n<li>Not showing up for a shift<\/li>\n<li>Leaving early<\/li>\n<li>Other types of leave, such as medical leave, as well as leave benefits<\/li>\n<\/ul>\n<p>An <a href=\"https:\/\/www.zoomshift.com\/blog\/employee-attendance-policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">attendance policy<\/a> is constructed largely so that employees know what to expect if they violate the rules and to set up punishments as deterrents. For example, the policy may state that if an employee is late for work three times, they will receive a written warning. Alternatively, it may state that not showing up for a shift twice leads to <a href=\"https:\/\/www.zoomshift.com\/blog\/termination-letter\/\" target=\"_blank\" rel=\"noopener noreferrer\">immediate termination<\/a>.<\/p>\n<p>Attendance policies also protect businesses against legal action by treating all equal actions the same. This can prevent an elderly man, for example, from suing a company for age discrimination after he was fired for being absent twice. Without a clearly written policy, the man could argue that other younger team members did the same and weren\u2019t fired, but if there is a policy that impartially lists termination as a consequence of being recurrently absent from the outset, he will hardly have a case.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4-steps-to-creating-a-call-center-attendance-policy\"><\/span>4 Steps to Creating a Call Center Attendance Policy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Now that we have a better idea of what a call center attendance policy is, let\u2019s jump into how you can create one of your own.<\/p>\n<h3><strong>Step 1: <\/strong>Define Your Baseline Expectations<\/h3>\n<p>Before you get into what happens when things go wrong, start by laying out what it means for things to go right. In other words, you should begin your call center attendance policy by stating what is expected of your employees.<\/p>\n<p>What this means specifically will vary from business to business. For some companies, this might mean ensuring each employee always works at least 35 hours per week. For others, it might mean showing up for the shifts that they\u2019re scheduled for, which could amount to anywhere from 5 hours to 40 hours per week.<\/p>\n<p>Typically, you\u2019ll also want to include how hours will be set and how employees can find out their schedules. Additionally, you\u2019ll want to note how employees should track their time.<\/p>\n<p>Once you have this hammered out, you\u2019ll be able to start piecing together what happens when these expectations are not met.<\/p>\n<h3><strong>Step 2: <\/strong>Explain the Procedure for Changes<\/h3>\n<p>It\u2019s important to remember that your employees aren\u2019t just robots \u2014 they have real lives and families, and sometimes those can take priority over work. If you <a href=\"https:\/\/www.zoomshift.com\/blog\/employee-retention-strategies\/\">want to retain your staff<\/a>, it\u2019s a good idea to maintain some degree of flexibility and institute a procedure for last-minute schedule changes, shift swaps, etc.<\/p>\n<p>For example, this section of the policy might state that an employee must alert their manager at least ten hours before their shift if they need to change it. It may also state that employees can skip a shift with less notice as long as they find someone else to cover it.<\/p>\n<h3><strong>Step 3:<\/strong> Decide Consequences for Proscribed Behavior<\/h3>\n<p>As much as you might hope that your employees will always meet the expectations set out in the first part of your policy, that type of pipe dream simply isn\u2019t realistic. Because of that, you\u2019ll usually need to <a href=\"https:\/\/www.zoomshift.com\/blog\/employee-discipline-forms\/\" target=\"_blank\" rel=\"noopener noreferrer\">describe the disciplinary actions<\/a> that will be taken when employees violate the policy.<\/p>\n<p>Typically, the actions you\u2019ll be covering are tardiness, not showing up, and leaving early. Many businesses implement a point system to manage these.<\/p>\n<p>For example, the policy might assign three points to not showing up, one point to tardiness, and two points to leaving early. Then, it may note that if an employee reaches 7 points within a 90 day period, they will be terminated. Following this, if an employee doesn\u2019t show up once, is late twice, and leaves early once within 90 days, they\u2019ll be terminated.<\/p>\n<p>However, the above example is overly simplified, as most businesses will want to implement a more gradual escalation of disciplinary action, like first sending a verbal warning after three points, then a written warning after five, and finally termination after those two warnings didn\u2019t elicit a change in behavior.<\/p>\n<h3><strong>Step 4:<\/strong> Iron Out Extended Leave Policies<\/h3>\n<p>By law, businesses are required to allow for certain types of leave, including FMLA (Family and Medical Leave Act) and military leave. In addition, there may be other types of extended leave that you want to offer as an employer.<\/p>\n<p>To ensure that your attendance policy is comprehensive and complete, you should list out all the paid and unpaid leave options that are available to your employees along with how they can pursue them, what benefits they will retain, etc.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"how-zoomshift-can-help\"><\/span>How ZoomShift Can Help<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>If you\u2019re crafting a call center attendance policy, <a href=\"https:\/\/www.zoomshift.com\/call-center\" target=\"_blank\" rel=\"noopener noreferrer\">ZoomShift<\/a> can help you stay on top of your employee attendance and scheduling. Here\u2019s how.<\/p>\n<h3>1. Create Schedules<\/h3>\n<p>ZoomShift makes scheduling easy. With its intuitive drag-and-drop scheduler, you can create schedules and push them to your team members in a snap. Everything updates in real-time, so you can be sure everyone will be on the same page.<\/p>\n<p><img decoding=\"async\" width=\"1424\" height=\"815\"  src=\"https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-15.png\" srcset=\"https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-15.png 1424w, https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-15-300x172.png 300w, https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-15-1024x586.png 1024w, https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-15-768x440.png 768w, https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-15-528x302.png 528w, https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-15-91x52.png 91w\" sizes=\"(max-width: 1424px) 100vw, 1424px\" class=\"wp-image-4219 no-lazyload\" \/><\/p>\n<h3>2. Reduce Absenteeism<\/h3>\n<p><a href=\"https:\/\/www.zoomshift.com\" target=\"_blank\" rel=\"noopener noreferrer\">ZoomShift\u2019s scheduler<\/a> is designed to reduce human error by making updating schedules and reminding employees of their shift times easier than ever. By sending push notifications, texts, and emails to employees before their shifts, you can minimize the chances that they\u2019ll forget to come to work at the right time.<\/p>\n<h3>3. Swap Shifts<\/h3>\n<p>Calling up your entire team to find someone who can cover for another employee can be a real pain for managers. With ZoomShift, employees can post and <a href=\"https:\/\/www.zoomshift.com\/blog\/let-employees-swap-shifts-without-confusion\/\" target=\"_blank\" rel=\"noopener noreferrer\">swap shifts<\/a> among themselves, leaving managers with more time to spend on other more important tasks.<\/p>\n<p><img decoding=\"async\" width=\"983\" height=\"623\"  src=\"https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-16.png\" srcset=\"https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-16.png 983w, https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-16-300x190.png 300w, https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-16-768x487.png 768w, https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-16-477x302.png 477w, https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/word-image-16-91x58.png 91w\" sizes=\"(max-width: 983px) 100vw, 983px\" class=\"wp-image-4220 no-lazyload\" \/><\/p>\n<h3>4. Manage PTO<\/h3>\n<p>ZoomShift makes PTO a breeze. By automatically calculating accruals and alerting employees when they\u2019re approaching their PTO limits, ZoomShift saves time on <a href=\"https:\/\/www.zoomshift.com\/blog\/how-to-handle-employee-time-off-requests\/\" target=\"_blank\" rel=\"noopener noreferrer\">time-off requests<\/a>.<\/p>\n<h3>5. Communication<\/h3>\n<p>With text, email, and push notifications, ZoomShift helps team members stay connected and stay on top of real-time updates to their schedules.<\/p>\n<h3>6. Build a Culture of Accountability and Efficiency<\/h3>\n<p>By combining the above features, you can reduce human error that leads to absenteeism and tardiness, better manage employee benefits, save time on schedule creation, and improve communication. Ultimately, this all adds together to create a culture of accountability and efficiency that keeps your business running as smooth as satin.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"key-takeaways\"><\/span>Key Takeaways<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A clearly defined attendance policy benefits both employees and the business. For call centers, having a structured approach to attendance is essential to maintain full staffing levels and ensure smooth, efficient operations in 2026.<\/p>\n<p><!-- This site is converting visitors into subscribers and customers with OptinMonster - https:\/\/optinmonster.com --><\/p>\n<div id=\"om-xwggjlad5spcds5ejxdc-holder\"><\/div>\n<p><script>(function(d,u,ac){var s=d.createElement('script');s.type='text\/javascript';s.src='https:\/\/a.omappapi.com\/app\/js\/api.min.js';s.async=true;s.dataset.user=u;s.dataset.campaign=ac;d.getElementsByTagName('head')[0].appendChild(s);})(document,80518,'xwggjlad5spcds5ejxdc');<\/script><br \/>\n<!-- \/ https:\/\/optinmonster.com --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Call centers play a critical role in many organizations, handling everything from customer support to technical assistance and helping ensure a positive customer experience. For a call center to operate effectively, it needs consistent staffing \u2014 and reliable attendance from its team. However, maintaining attendance can be a challenge. In this guide, we\u2019ll walk you [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":4238,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Step-By-Step Guide To Creating a Call Center Attendance Policy<\/title>\n<meta name=\"description\" content=\"We\u2019ll give you step-by-step instructions on how to create a call center attendance policy so you can make sure your center is staffed and streamlined.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Step-By-Step Guide To Creating a Call Center Attendance Policy\" \/>\n<meta property=\"og:description\" content=\"We\u2019ll give you step-by-step instructions on how to create a call center attendance policy so you can make sure your center is staffed and streamlined.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Zoomshift\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-21T20:50:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-02T07:56:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/How-to-Create-a-Call-Center-Attendance-Policy.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1138\" \/>\n\t<meta property=\"og:image:height\" content=\"493\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"JD Spinoza\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"JD Spinoza\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/\",\"url\":\"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/\",\"name\":\"Step-By-Step Guide To Creating a Call Center Attendance Policy\",\"isPartOf\":{\"@id\":\"https:\/\/www.zoomshift.com\/blog\/#website\"},\"datePublished\":\"2026-02-21T20:50:53+00:00\",\"dateModified\":\"2026-04-02T07:56:47+00:00\",\"author\":{\"@id\":\"https:\/\/www.zoomshift.com\/blog\/#\/schema\/person\/e23c4b55eead5e752c5f361c9d670e63\"},\"description\":\"We\u2019ll give you step-by-step instructions on how to create a call center attendance policy so you can make sure your center is staffed and streamlined.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.zoomshift.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How to Create a Call Center Attendance Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.zoomshift.com\/blog\/#website\",\"url\":\"https:\/\/www.zoomshift.com\/blog\/\",\"name\":\"Zoomshift\",\"description\":\"SMB Management Blog\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.zoomshift.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.zoomshift.com\/blog\/#\/schema\/person\/e23c4b55eead5e752c5f361c9d670e63\",\"name\":\"JD Spinoza\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.zoomshift.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/5a95e64e4714f0d96cfab797f042000d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/5a95e64e4714f0d96cfab797f042000d?s=96&d=mm&r=g\",\"caption\":\"JD Spinoza\"},\"description\":\"JD enjoys teaching people how to use ZoomShift to save time spent on scheduling. He\u2019s curious, likes learning new things everyday and playing the guitar (although it\u2019s a work in progress).\",\"sameAs\":[\"https:\/\/www.linkedin.com\/in\/jdspinoza\/\"],\"url\":\"https:\/\/www.zoomshift.com\/blog\/author\/jd\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Step-By-Step Guide To Creating a Call Center Attendance Policy","description":"We\u2019ll give you step-by-step instructions on how to create a call center attendance policy so you can make sure your center is staffed and streamlined.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/","og_locale":"en_US","og_type":"article","og_title":"Step-By-Step Guide To Creating a Call Center Attendance Policy","og_description":"We\u2019ll give you step-by-step instructions on how to create a call center attendance policy so you can make sure your center is staffed and streamlined.","og_url":"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/","og_site_name":"Zoomshift","article_published_time":"2026-02-21T20:50:53+00:00","article_modified_time":"2026-04-02T07:56:47+00:00","og_image":[{"width":1138,"height":493,"url":"https:\/\/www.zoomshift.com\/blog\/wp-content\/uploads\/2021\/10\/How-to-Create-a-Call-Center-Attendance-Policy.png","type":"image\/png"}],"author":"JD Spinoza","twitter_card":"summary_large_image","twitter_misc":{"Written by":"JD Spinoza","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/","url":"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/","name":"Step-By-Step Guide To Creating a Call Center Attendance Policy","isPartOf":{"@id":"https:\/\/www.zoomshift.com\/blog\/#website"},"datePublished":"2026-02-21T20:50:53+00:00","dateModified":"2026-04-02T07:56:47+00:00","author":{"@id":"https:\/\/www.zoomshift.com\/blog\/#\/schema\/person\/e23c4b55eead5e752c5f361c9d670e63"},"description":"We\u2019ll give you step-by-step instructions on how to create a call center attendance policy so you can make sure your center is staffed and streamlined.","breadcrumb":{"@id":"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.zoomshift.com\/blog\/call-center-attendance-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.zoomshift.com\/blog\/"},{"@type":"ListItem","position":2,"name":"How to Create a Call Center Attendance Policy"}]},{"@type":"WebSite","@id":"https:\/\/www.zoomshift.com\/blog\/#website","url":"https:\/\/www.zoomshift.com\/blog\/","name":"Zoomshift","description":"SMB Management Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.zoomshift.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.zoomshift.com\/blog\/#\/schema\/person\/e23c4b55eead5e752c5f361c9d670e63","name":"JD Spinoza","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.zoomshift.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5a95e64e4714f0d96cfab797f042000d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5a95e64e4714f0d96cfab797f042000d?s=96&d=mm&r=g","caption":"JD Spinoza"},"description":"JD enjoys teaching people how to use ZoomShift to save time spent on scheduling. He\u2019s curious, likes learning new things everyday and playing the guitar (although it\u2019s a work in progress).","sameAs":["https:\/\/www.linkedin.com\/in\/jdspinoza\/"],"url":"https:\/\/www.zoomshift.com\/blog\/author\/jd\/"}]}},"_links":{"self":[{"href":"https:\/\/www.zoomshift.com\/blog\/wp-json\/wp\/v2\/posts\/4218"}],"collection":[{"href":"https:\/\/www.zoomshift.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.zoomshift.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.zoomshift.com\/blog\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zoomshift.com\/blog\/wp-json\/wp\/v2\/comments?post=4218"}],"version-history":[{"count":8,"href":"https:\/\/www.zoomshift.com\/blog\/wp-json\/wp\/v2\/posts\/4218\/revisions"}],"predecessor-version":[{"id":6335,"href":"https:\/\/www.zoomshift.com\/blog\/wp-json\/wp\/v2\/posts\/4218\/revisions\/6335"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.zoomshift.com\/blog\/wp-json\/wp\/v2\/media\/4238"}],"wp:attachment":[{"href":"https:\/\/www.zoomshift.com\/blog\/wp-json\/wp\/v2\/media?parent=4218"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.zoomshift.com\/blog\/wp-json\/wp\/v2\/categories?post=4218"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.zoomshift.com\/blog\/wp-json\/wp\/v2\/tags?post=4218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}