{"id":5828,"date":"2026-03-21T05:07:38","date_gmt":"2026-03-21T10:07:38","guid":{"rendered":"https:\/\/www.zoomshift.com\/blog\/?p=5828"},"modified":"2026-04-03T01:51:20","modified_gmt":"2026-04-03T06:51:20","slug":"office-pride-case-study","status":"publish","type":"post","link":"https:\/\/www.zoomshift.com\/blog\/office-pride-case-study\/","title":{"rendered":"Office Pride Case Study: The Two C\u2019s of ZoomShift"},"content":{"rendered":"

At ZoomShift<\/a>, our goal is simple: deliver a cost-effective scheduling solution backed by excellent customer support.<\/p>\n

The experience of Office Pride owner Damaris Coles highlights how this approach works in practice.<\/p>\n

Office Pride provides professional cleaning services in San Antonio, covering everything from routine janitorial work to specialized services like window and carpet cleaning.<\/p>\n

We spoke with Damaris to understand why she chose ZoomShift after testing several scheduling tools. Read on to hear her perspective.<\/p>\n

<\/span>Why Office Pride Decided to Ditch Its Old Scheduling Software<\/span><\/h2>\n

Initially, Damaris relied on QuickBooks Time for her scheduling needs due to its compatibility with her payroll tool.<\/p>\n

But QuickBooks Time proved insufficient in four critical areas:<\/p>\n

    \n
  1. Lack of GPS geofencing<\/strong>\u2014Damaris wanted a tool that could track the location of her employees and prevent them from clocking in if they were not at the client\u2019s location. QuickBooks Time lacked this important feature.<\/li>\n
  2. High cost<\/strong>: Damaris thought QuickBook\u2019s price was “astronomical for a small business.” She needed a scheduling tool that did not eat out her profit.<\/li>\n
  3. Extra charges for schedule edits<\/strong>: QuickBooks charged extra for giving team members access to edit schedules, requiring Damaris to handle every change herself. As the company\u2019s owner, this prevented her from focusing on more meaningful tasks. She thought QuickBooks was \u201cgreedy\u201d for charging extra for this basic feature.<\/li>\n
  4. Subpar customer service<\/strong>: Since QuickBooks is mainly an accounting tool, their customer service wasn\u2019t very knowledgeable about scheduling features. This prevented them from helping out Damaris when she ran into problems.<\/li>\n<\/ol>\n

    Damaris also experimented with two other scheduling tools (including Netchex) before discovering ZoomShift. Each time, the transition led to chaos in the company, with team members being unable to adjust to the new system. That\u2019s when ZoomShift entered the scene.<\/p>\n

    <\/span>Why Office Pride Finally Settled on Zoomshift<\/span><\/h2>\n

    We asked Damaris what was different when she first tried ZoomShift. She gave us two reasons:<\/p>\n

      \n
    1. Seamless onboarding<\/strong>: The ease of transition to ZoomShift was a significant selling point for Damaris. She loved it so much that she wants us to use this feature in our marketing materials. With ZoomShift, Damaris could easily send invitations to her team members, and even the least technical person on the team had no trouble onboarding with the tool.<\/li>\n
    2. Geofencing and multi-location clock-in<\/strong>: ZoomShift allowed Office Pride to set different locations and geofence them<\/a>, preventing employees from clocking in outside the client\u2019s location. As you can imagine, this is a critical feature for a cleaning company.<\/li>\n<\/ol>\n

      \"\"<\/p>\n

      While these two features sold ZoomShift to Damaris initially, they weren\u2019t the only ones that kept her hooked. Let\u2019s check out why ZoomShift ended her experimentation with scheduling tools.<\/p>\n

      <\/span>Why Office Pride Loves ZoomShift<\/span><\/h2>\n

      So, what keeps Damaris from trying out yet another scheduling tool?<\/p>\n

      Reason 1: Cost-Effectiveness<\/h3>\n

      ZoomShift offers a more budget-friendly solution compared to QuickBooks. Here\u2019s a quick comparison:<\/p>\n

        \n
      • ZoomShift<\/strong>: At just $4\/user\/month, you unlock all ZoomShift features, including the geofence time clock, personalized onboarding, custom employee training videos, and priority support.<\/li>\n
      • QuickBooks Time<\/strong>: The cheapest package costs $20\/month plus $8 per user per month.<\/li>\n<\/ul>\n

        The difference is clear.<\/p>\n

        Reason 2: Excellent Customer Service<\/h3>\n

        When Damaris encountered an issue setting up ZoomShift, our customer support was quick to respond and even created a customized video to troubleshoot the problem. Damaris was impressed with this level of service.<\/p>\n

        Reason 3: Included Basic Functionalities<\/h3>\n

        Unlike QuickBooks, which charged extra for schedule editing permissions, ZoomShift included this functionality out of the box. This allowed Damaris to delegate schedule management to her assistant and supervisor without additional costs.<\/p>\n

        Reason 4: Employee Availability Features<\/h3>\n

        ZoomShift streamlined the process of collecting employee availability<\/a>, which Damaris previously handled through Google Docs. With ZoomShift, employees could directly input their availabilities into the software, saving hours of manual work and reducing errors.<\/p>\n

        \"\"<\/p>\n

        <\/span>Try ZoomShift to Experience the Two C\u2019s Today<\/span><\/h2>\n

        For Office Pride, ZoomShift provided a cost-effective, efficient, and user-friendly solution.<\/p>\n

        Damaris and her team now enjoy seamless scheduling<\/a>, precise timekeeping, and exceptional customer support, allowing them to focus on what they do best\u2014providing top-tier cleaning services.<\/p>\n