Contact Support

We are here to help. If you don't find your answer in the help guides don't hesitate to contact us. Use the form below to submit an email support request and we will respond as quick as we can.

Chat With Us

If you are logged you will see an icon in the bottom right of the screen. Click on the icon to start a conversation with us.

Email Us

Email us at We typically reply in less than 24 hours.

Looking for something else?

Check out our other support resources to find the answer you're looking for. Browse the help guides to learn all about ZoomShift. Watch the tutorial videos to become a ZoomShift master.

  • Help Center

    Have a question about ZoomShift? Breeze through our help guides to learn your way around.

    View the Help Center
  • Tutorial Videos

    These videos are like one-on-one personal demos. Watch them all and you will be a ZoomShift master.

    Watch Tutorial Videos

Frequently Asked Questions

  • How does the 14-day free trial work?

    After you create an account, you get instant access to all ZoomShift features for 14 days. You will not be charged anything unless you decide to keep your account open.

  • What if I only need ZoomShift for part of the year?

    In this case, you can simply pause your subscription for the months you don’t need ZoomShift. Once you need ZoomShift again you can reactivate your subscription and all of your data will be exactly how you left it.

  • Are there any long-term commitments or cancellation fees?

    No. You can upgrade, downgrade, or cancel your subscription at any time. We'll never charge a cancellation fee or ask you to sign a minimum contract.

  • What happens at the end of the trial?

    The ZoomShift support team will email you before your trial expires. You can choose if you would like to keep your account open. Your trial account will become your permanent account (all of your customizations, data, and actions remain intact).

  • Do you offer non-profit or franchise discounts?

    While we don't have specific discounts for non-profits or educational organizations, we are always open to finding a price that will work best for your oranization. Contact us and we can chat about it.

  • How will you bill me?

    We offer both monthly and annual billing. Your subscription is calculated based on the number of non-archived employees, managers and supervisors in your account. You can pay by credit card online.

  • Can my employees access ZoomShift?

    Yes. This is one of the most valuable parts of our software. Your employees can login from anywhere at anytime and make availability requests, view their shifts, and submit shift trades.

  • I still have a question. How do I contact you?

    Head on over to our help center or email support.