Employee Surveys Part 3 - How To Use Feedback To Hire Better Employees
Most employers view employee surveys as a way to gauge the attitudes of their current employees. That’s one great use, but employee surveys can also be be used to get feedback to hire better employees.
Your employees are hands-down your most valuable source of information. They know the ins and outs of your business, and more importantly, they know what kind of person thrives in your restaurant. This information can help streamline your hiring process in many ways.
When you’re looking to hire new staff, you’re probably placing ads, accepting application, and conducting interviews with your management team. What if your whole process could start from a stronger foundation? One way to do this is to use your employee surveys to gather information that will help you narrow the field to a pool of qualified candidates who will thrive in your environment more quickly. Below are a few tips to help you use your employee surveys to help you hire better employees.
Highlight Things Your Current Employees Love
As we talked about in Part 1 and Part 2 of this series, a great employee survey works to not only identify issues but to underscore the best parts of your business. Your surveys should always include questions about what’s going well for your employees, what they appreciate about your restaurant, and what their favorite part of their job is.
When you’ve gathered this information, it’s time to review the points as a collective. Look at the responses by job type (servers, hosts, kitchen, etc) and look for commonalities among each group’s responses. Do your kitchen employees rave about the support they have from the front of house? Do your hosts and hostesses consistently say that they’re pleased with the flexibility in their schedule? Make a note of these themes so you can use them to your advantage.
When you have your themes in one place, take a look at which of them would help bolster your job descriptions. Use the specific language from your staff’s responses to give a real, genuine look into what makes each of your positions appealing and what it’s like to work with your staff. Adding these things to your job descriptions will help you attract like-minded, tuned-in employees who will thrive in your business.
Ask for Specific Employee Traits
Another way to use your surveys to hire better employees is to include questions for your employees that specifically address who they’d like to work with. Again, there’s no better source of information than your own employees, and they know better than anyone who will be a productive, pleasant addition to your staff and who will seamlessly adjust to the team in place.
Add specific questions like “what kind of people do you think do best in our workspace?” or “if you were writing a job description for your position, what would be most important to include?” These questions will give employees an opportunity to express the kinds of traits that are valuable to your teams.
In addition to better hiring, asking these questions will show your employees that you value their input. When they feel they have a hand in steering the future of your restaurant, they’ll know they are valued and respected as an important part of your business.
Employee surveys are a great way to gather information from your staff, to improve your workplace and to rally your teams around a common goal. If you have other tips about how to use employee surveys to make better hiring decisions, please share them with us in the comments section!